The intelligent equipment cloud service platform system of Quangong Machinery Co., Ltd. provides a series of innovative services for enterprises and users by integrating cloud technology, data protocol communication technology, mobile Internet technology, equipment modeling, artificial intelligence, fuzzy neurons, big data and other advanced technologies. The specific functions are as follows:
1. Remote monitoring and diagnosis
Real-time online monitoring: The platform can monitor the operating status of the equipment in real time, including production data, equipment parameters, etc., to ensure the stable operation of the equipment.
Remote fault diagnosis: When the equipment fails, engineers can remotely connect to the equipment through the platform to diagnose and troubleshoot the fault and provide solutions.
Remote upgrade and maintenance: Support remote software upgrade and parameter adjustment of equipment to reduce the frequency and cost of on-site maintenance.
2. Data analysis and optimization
Data collection and analysis: The platform collects and analyzes equipment operation data and user usage habits, generates detailed operation reports, and helps users optimize production processes.
Equipment health status assessment: Through big data analysis, the health status of the equipment is evaluated in real time, potential faults are predicted, and maintenance is carried out in advance.
3. Intelligent service
AR remote operation and maintenance: Combined with augmented reality (AR) technology, remote guidance and on-site maintenance are achieved through AR glasses. Engineers can use voice commands and video transmission to guide on-site technicians to perform equipment maintenance in real time.
Intelligent reminders and suggestions: The platform provides users with equipment maintenance reminders, production optimization suggestions, etc. based on data analysis results.
4. Customer support and management
Customer big data management: The platform collects and manages customer data, establishes customer big data, and helps QGM to better understand customer needs and provide personalized services.
Improved after-sales service efficiency: Through remote diagnosis and maintenance, the average fault resolution time is greatly shortened, the after-sales service efficiency is increased by more than 40%, and the after-sales maintenance cost is saved by more than 50%.
5. Global service capabilities
Global coverage: QGM's intelligent equipment cloud service platform can provide timely remote monitoring and maintenance services to more than 10,000 companies in more than 140 countries around the world.
Multi-language support: The platform supports multiple languages to meet the needs of users in different countries and regions.
6. Digital and intelligent transformation
Promote the digital transformation of enterprises: The platform helps QGM achieve the deep integration of industrialization and informatization, and promotes the development of enterprises in the direction of digitalization and intelligence.
Improve production efficiency: Through remote monitoring and data analysis, the platform helps users optimize production processes, improve equipment utilization and production efficiency.
QGM's intelligent equipment cloud service platform system not only improves the operating efficiency and reliability of equipment, but also provides users with efficient and convenient after-sales services, promoting the digital transformation of the entire industry.
